Privacy Policy

This Privacy Policy (the "Policy") describes how 789e Casino (referred to herein as "789e," "we," "us," or "our") collects, uses, stores, discloses, and protects the personal information of individuals (referred to as "you," "your," or "Player") who register accounts on, access, or otherwise interact with the 789e platform available at 789e.biz.

789e is an online casino and sports betting platform serving Filipino players across the Philippines. We are committed to protecting the privacy and personal data of all our players in compliance with Republic Act No. 10173, otherwise known as the Data Privacy Act of 2012 (DPA), and its Implementing Rules and Regulations (IRR), as enforced by the National Privacy Commission (NPC) of the Philippines.

By registering a 789e account, depositing funds, or otherwise using any 789e service, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree to this Policy, you must not create or use a 789e account.

This Policy applies to all personal data processed by 789e in connection with the operation of the 789e platform, including but not limited to:

• Personal data collected during account registration and identity verification (KYC);
• Financial and transactional data collected in connection with deposits and withdrawals in Philippine Peso;
• Gameplay and session data generated when a Player uses 789e games, sportsbook, bingo, or any other 789e feature;
• Communications data generated when a Player contacts 789e customer support via live chat or email;
• Technical data collected automatically through cookies and server logs when the 789e platform is accessed.

This Policy applies regardless of whether the 789e platform is accessed via desktop browser, mobile browser, or any 789e-branded mobile application. It applies to all players located in the Philippines, including but not limited to players in Metro Manila, Cebu, Davao, Quezon City, Makati, and all other provinces and regions of the country.

The following terms carry the meanings set out below throughout this Privacy Policy:

• "Personal Data" — Any information from which a living individual can be identified, directly or indirectly, whether alone or in combination with other data. This includes name, contact details, government ID numbers, IP address, and device identifiers.
• "Sensitive Personal Information" — A subset of personal data that carries heightened legal protection under the Philippine DPA, including government-issued ID numbers (SSS, PhilHealth, TIN, PhilSys), financial account details, and health-related information.
• "Data Controller" — 789e Casino, which determines the purposes and means of processing your personal data.
• "Data Processor" — A third party engaged by 789e to process personal data on 789e's behalf and under 789e's documented instructions (e.g., payment processors, KYC verification service providers).
• "Data Subject" — The individual whose personal data is being processed — in most cases, this is you, the registered 789e Player.
• "Processing" — Any operation performed on personal data, including collection, recording, storage, use, disclosure, erasure, or destruction.
• "KYC" — Know Your Customer; the identity verification process conducted by 789e to confirm a Player's identity, age, and eligibility in accordance with applicable regulations.
• "NPC" — The National Privacy Commission of the Philippines, the regulatory body responsible for enforcing the Data Privacy Act of 2012.

789e collects the following categories of personal data from Players:

789e collects personal data through the following means:

5.1 Directly from You

The majority of personal data held by 789e is provided directly by you during:

• Account registration (name, contact details, date of birth);
• KYC identity verification (government-issued Philippine ID documents);
• Deposit and withdrawal requests (payment method details);
• Responsible gaming tool configuration (limit amounts, exclusion preferences);
• Customer support interactions via live chat or email to [email protected].

5.2 Automatically During Platform Use

When you access the 789e platform, certain technical and usage data is collected automatically by our servers and analytics infrastructure. This includes your IP address, the device and browser you are using, your session duration, and the specific games or features you interact with. This data is used for platform security, fraud prevention, and aggregate performance analysis. It is not used to build individual advertising profiles.

5.3 From Third-Party Service Providers

789e may receive limited personal data from third-party service providers engaged to support platform operations, including KYC verification providers (who confirm the authenticity of Philippine government ID documents) and payment processors (who confirm successful transaction completion). Data received from third parties is limited to what is necessary for the specific operational purpose.

789e processes your personal data for the following purposes, each of which rests on a lawful basis under the Philippine Data Privacy Act of 2012:

• Account creation and management — Processing your registration data to create and maintain your 789e account. Legal basis: performance of contract (the account agreement between you and 789e).
• Identity verification (KYC) — Verifying your identity, age (21+), and eligibility to use the 789e platform. Legal basis: legal obligation (PAGCOR regulatory requirements and anti-money laundering obligations under Philippine law).
• Payment processing — Processing deposits and withdrawal requests in Philippine Peso via GCash, PayMaya, BDO, BPI, and Metrobank. Legal basis: performance of contract.
• Platform security and fraud prevention — Monitoring for suspicious activity, duplicate accounts, unauthorized access, and fraudulent payment use. Legal basis: legitimate interests of 789e and protection of other Players.
• Regulatory compliance — Maintaining transaction records and identity data as required by Philippine anti-money laundering law (AMLA) and PAGCOR's operational requirements. Legal basis: legal obligation.
• Responsible gaming — Recording and honoring deposit limits, self-exclusion instructions, and cooling-off periods set by Players. Legal basis: legal obligation and legitimate interests.
• Customer support — Using communication data to investigate and resolve player complaints and support requests. Legal basis: performance of contract and legitimate interests.
• Platform improvement — Using aggregated, anonymized usage data to analyze platform performance and improve the 789e experience. Legal basis: legitimate interests. Anonymized data does not constitute personal data under the DPA.
• Promotional communications — Sending you information about 789e promotions, bonus offers, and new features via email or in-platform notification, where you have not opted out. Legal basis: consent (which you may withdraw at any time).

789e does not sell, rent, or trade your personal data to any third party. We may share your personal data with the following categories of recipients only to the extent necessary for the stated purpose:

7.1 Service Providers (Data Processors)

789e engages third-party service providers who process personal data on our behalf and under our documented instructions. These include KYC and identity verification technology providers, payment gateway operators facilitating GCash and bank transfers, and cloud infrastructure providers hosting the 789e platform. All third-party processors are contractually bound to process personal data only as instructed by 789e and to maintain security standards equivalent to those applied by 789e.

7.2 Regulatory and Law Enforcement Authorities

789e may disclose personal data to competent Philippine government authorities — including PAGCOR, the Anti-Money Laundering Council (AMLC), the NPC, and law enforcement agencies — where required to do so by applicable Philippine law, court order, or lawful regulatory directive. 789e will not disclose more personal data than is strictly required by the specific legal obligation.

7.3 Game Providers

Certain 789e games are supplied by third-party game studios and live dealer platform providers. These providers may receive technical session data (such as player session tokens and bet data) necessary to operate their games within the 789e environment. Game providers do not receive your name, contact details, or government ID data.

7.4 Business Transfers

In the event of a merger, acquisition, or sale of all or a substantial portion of 789e's business assets, personal data held by 789e may be transferred to the acquiring entity as part of the transaction. Players will be notified via email and in-platform notice of any such transfer that materially affects how their data is processed, and will have the opportunity to request account closure prior to the transfer taking effect.

789e retains personal data only for as long as necessary to fulfill the purpose for which it was collected, or as required by applicable Philippine law. The following general retention periods apply:

• Account and identity data — Retained for the duration of the active account relationship and for a minimum of 5 years following account closure, as required by Philippine AMLA record-keeping obligations.
• Transaction records — Deposit, withdrawal, and bet history is retained for a minimum of 5 years from the date of the transaction, in compliance with Philippine financial record-keeping requirements.
• KYC documents — Copies of identity documents submitted during verification are retained for the duration of the account relationship and for 5 years following closure.
• Customer support communications — Live chat transcripts and email records are retained for 2 years from the date of the interaction, unless a longer period is required for ongoing dispute resolution.
• Technical and log data — Server logs and technical session data are retained for up to 12 months for security monitoring purposes, after which they are anonymized or deleted.
• Responsible gaming records — Records of self-exclusion periods, deposit limits, and cooling-off requests are retained for 5 years to prevent circumvention of responsible gaming measures.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymized in accordance with 789e's data destruction procedures. Anonymized data, which can no longer identify any individual, may be retained indefinitely for statistical and analytical purposes.

789e implements appropriate technical and organizational security measures to protect personal data against unauthorized access, accidental loss, disclosure, alteration, or destruction. These measures include:

• Encryption in transit: All data transmitted between your device and the 789e platform is encrypted using TLS (Transport Layer Security) protocols. You can verify this by the padlock icon and https:// prefix in your browser's address bar.
• Encryption at rest: Sensitive personal data and financial data stored on 789e's servers is encrypted at rest using AES-256 or equivalent encryption standards.
• Access controls: Access to personal data within 789e's internal systems is restricted on a need-to-know basis. Staff members are only granted access to the personal data necessary to perform their specific role.
• Security monitoring: 789e's infrastructure is monitored 24 hours a day for unauthorized access attempts, anomalous activity, and potential security breaches.
• Payment data isolation: 789e does not store full payment card numbers (where applicable) or complete GCash/PayMaya account credentials. Payment data is handled by PCI DSS-compliant third-party payment processors.

In the event of a personal data breach that is likely to adversely affect the rights and freedoms of Players, 789e will notify the NPC and the affected Players within 72 hours of becoming aware of the breach, in accordance with the Philippine DPA's breach notification requirements.

789e uses cookies and similar tracking technologies on the 789e platform. Cookies are small text files placed on your device by your browser when you visit the 789e website. The following categories of cookies are used:

• Strictly Necessary Cookies: These cookies are essential for the 789e platform to function. They maintain your login session, remember your in-session preferences, and enable secure authentication. These cookies cannot be disabled without breaking core platform functionality.
• Functional Cookies: These cookies remember your platform preferences (such as language settings or lobby view preferences) between sessions to provide a more personalized experience. They do not track activity outside of 789e.
• Analytics Cookies: 789e uses anonymized, aggregate analytics to understand how Players use the platform — which pages are most visited, where Players navigate from, and how long sessions last. This data is used solely to improve the 789e platform and is not linked to individual player identities in any reports produced.

789e does not use advertising cookies, retargeting cookies, or any third-party tracking pixels designed to follow your activity across external websites. You will not see 789e-branded advertising on other websites as a result of cookies placed by 789e.

You may configure your browser to block or delete cookies at any time. Please note that blocking strictly necessary cookies will prevent the 789e platform from functioning correctly, including the ability to log in and maintain an active session.

As a data subject under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by 789e:

To exercise any of these rights, please contact 789e's Data Protection Officer (DPO) using the contact details provided in Section 16 of this Policy. 789e will acknowledge all data subject requests within 3 business days and provide a substantive response within 15 business days. Where a request requires additional time due to complexity, 789e will inform you of the extended timeline and the reason for the extension.

789e Casino is strictly for individuals aged 21 years and above, in accordance with PAGCOR's responsible gaming requirements for the Philippines. 789e does not knowingly collect personal data from individuals under the age of 21.

If 789e discovers or has reasonable grounds to believe that personal data has been collected from an individual under 21 years of age, 789e will:

• Immediately suspend the associated account;
• Conduct an investigation to confirm the age of the account holder;
• If the account holder is confirmed to be under 21, permanently close the account and delete all associated personal data, with the exception of records required for regulatory and anti-money laundering compliance purposes;
• Return any deposited real-money balance to the original payment method after investigation, in accordance with our Terms & Conditions.

If you are a parent or guardian and believe your child has created a 789e account, please contact 789e support immediately at [email protected] so that the account can be investigated and closed promptly.

The 789e platform is operated primarily for Filipino players in the Philippines, and the majority of personal data processing occurs within Philippine-based or Philippine-compliant infrastructure. However, certain third-party service providers engaged by 789e — such as international game studios, cloud infrastructure providers, or KYC technology vendors — may process personal data outside of the Philippines.

Where personal data is transferred outside the Philippines to a third-party processor, 789e ensures that appropriate safeguards are in place as required by the Philippine Data Privacy Act. These safeguards include contractual clauses binding the receiving party to data protection standards equivalent to those applicable in the Philippines, and verification that the receiving jurisdiction provides an adequate level of protection for personal data.

789e will not transfer personal data to a jurisdiction that does not meet the adequacy standards required under the Philippine DPA without implementing appropriate safeguards, and will not transfer personal data internationally for the purpose of circumventing any legal protection applicable to that data under Philippine law.

The 789e platform may contain references to third-party services — such as game providers, payment processors, and responsible gaming organizations — whose own privacy policies govern how those parties process personal data. This Privacy Policy applies exclusively to 789e's own data processing activities.

789e is not responsible for the privacy practices of third-party game studios or payment processors. When a player interacts directly with a third-party service — for example, by initiating a GCash transfer through the GCash application — the relevant third party's own privacy policy governs that interaction.

789e does not include links to external websites in the 789e platform interface, with the exception of links to 789e's own internal pages and to Philippine regulatory bodies where contextually appropriate for responsible gaming purposes. Any external links encountered via search engine results or third-party referral sites are not within 789e's control.

789e reserves the right to update this Privacy Policy from time to time to reflect changes in our data processing practices, applicable Philippine law, or regulatory guidance from the National Privacy Commission. The date at the top of this page indicates when this Policy was most recently revised.

Material changes to this Privacy Policy — those that significantly affect how your personal data is collected, used, or shared — will be communicated to registered Players via the email address on file and through a prominent in-platform notice at least 7 days before the updated Policy takes effect. Non-material clarifications may take effect immediately upon posting.

Your continued use of the 789e platform following the effective date of an updated Privacy Policy constitutes your acknowledgment of and agreement to the revised Policy. If you do not agree to any update, you may request account closure in accordance with 789e's Terms & Conditions.

789e has designated a Data Protection Officer (DPO) responsible for overseeing compliance with this Privacy Policy and the Philippine Data Privacy Act of 2012. If you have any questions, concerns, or requests regarding this Policy or your personal data, you may contact the 789e DPO through the following channels:

If you are not satisfied with 789e's response to your data privacy concern, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines, the supervisory authority for data protection matters in the Philippines. Information on how to file a complaint with the NPC is available through official Philippine government channels.